Norman and his team did a great job with our pool! They were very prompt at answering and questions and the entire process was seamless. Thank you for your hard work!

I’ve edited this review as we move forward with the completion of outstanding issues.The sales guy was great. The design process was easy enough and everything went really fast. In fact, it was so quick it made us nervous. The woman I worked with during tile selection was awesome, too. The travertine is gorgeous. The color of the water is perfect. We were so excited until we weren’t.We understood that our project manager had some stuff going on and we were certainly not his only project. But in his absence, there must’ve been a disconnect. We paid for four lighted laminars that have been a mess. If these don’t sit right in their housings, the lighted stream won’t work as intended. The lights also make a thump, which is very noticeable if you turn the water off, and that would’ve been nice to at least know about because it freaked us out when we first heard it. When the laminars are adjusted appropriately and their housings aren’t sitting unevenly on a bunch of landscape rock, they’re pretty nice. Super finicky to get set up, but nice. The lids aren’t screwed on because nobody could find the screws, and we’re being told they aren’t necessary. We found one set buried with a manual inside one of the housings. Another set was located with the hardware for our bubblers. Checking the work of the subcontractors could be beneficial because while they keep saying the laminars turn on … if they aren’t installed correctly they don’t function properly which can lead someone to think they spent a lot of money on junk. They slammed us through the tech visit, only half explaining what was working at that time. Which didn’t include the laminars.The aerator cap was stuck … so they pulled out some of the travertine and busted up the tile to get it out and then left it wide open and unrepaired without a word to us about it. Our kids love to be outside and safety is a concern. We didn’t want to cover it up just in case they came back to fix it. Plus that travertine doesn’t look so gorgeous with a big hole in it and the busted waterline tiles are frustrating. But at least they let a bunch of debris go in the pool and let the pool cleaning system deal with it, while leaving it in service for several hours during peak time. It wouldn’t come out of service mode or stop the cleaning cycle. We had to reset the IntelliCenter to get it back to Auto. They have come and fixed the aerator, though, and now we will hopefully see repairs soon.PP has been paid in full. I thought we were easy enough to deal with. We didn’t make changes after the fact. We rearranged our schedules to accommodate the timeline. We drove to the office to deliver payment in person and promptly. There’s been a lot of vague communication and empty-feeling promises. I thought that this was going to be fun, but instead it’s been a lot of extra stress. We feel we would’ve been better off using the money to improve our outdoor space in other ways. They pushed this review pretty hard and I’m still hopeful that I can edit this again soon and make it more positive.

This was the fifth pool I have had built and the second dealing with presidential. Karen Tierney was fantastic in the design process. Straight forward with all her answers and was able to correct what would have been mistakes by me (I sometimes think I know everything ). She also designed my other presidential pool in 2013 and what such a pleasure I made sure to find her again over a decade later. I probably would have explored other companies had she not still have been there. Once design was done, Ryan Tierney took over. Flat out, every time frame that was promised was kept. He kept me completely informed and did several aspects faster than I thought could be done. During and after the build he still keeps in contact to insure any issues are promptly taken care of. The grotto was done by their sister company Sanctuary. Turned out massive and an absolute statement piece for the pool. When I need another pool I will be back again.Pool finished October 2024

I'd like to recognize Ryan T for the excellent work he did as the project manager in having our pool completed in our backyard. Ryan kept us informed and made sure we were satisfied every step of the way from the start of the pool layout, excavation, plumbing, etc... to completing the Pebble Tec until the day of orientation. Ryan also made sure the pool was on track and completed as planned, couldn't be happier with the results. Thanks Ryan! Would highly recommend!

Presidental Pools was fantastic in designing and installing our pool! Highly recommended them! Our Project Manager Ryan Tierney was fantastic and on spot with his time line to complete the pool, his customer service in answering our questions, prompt always getting back to us and keeping us informed during the whole process. Can’t wait to get in the pool once it warms up. Thank you Colton, Ryan and the entire crew at Presidential!